Legal
Terms of service
Version 5.0, effective August 28, 2026. This is the agreement between your business and Harborlight Web LLC.
These Terms of Service (the "Terms") govern your use of the website design, hosting, and management services provided by Harborlight Web LLC, a Michigan limited liability company ("Harborlight," "we," "us"). By checking the acceptance box, creating an account, or paying for service, you ("you," "Customer") agree to these Terms. If you are agreeing on behalf of a business, you represent that you have authority to bind it.
SECTION 9 LIMITS OUR LIABILITY. SECTION 10 SHORTENS THE TIME YOU HAVE TO BRING A CLAIM. SECTION 11 REQUIRES YOU TO INDEMNIFY US. SECTION 14.5 CONTAINS A JURY-TRIAL WAIVER AND A CLASS-ACTION WAIVER. READ THEM.
1. THE AGREEMENT
1.1 These Terms, together with the plan and pricing you select at signup, are the entire agreement between us. They replace all prior proposals, quotes, emails, texts, and conversations.
1.2 Anything we discussed before signup that is not in these Terms or your selected plan is not part of the agreement.
1.3 No verbal promise by anyone — including any Harborlight representative — changes these Terms.
2. WHAT WE PROVIDE
2.1 We design and build a website for your business, host it, and maintain it under the plan you select.
2.2 Your site is produced substantially by AI generation systems working from information about your business. This is how the service works and is not a defect.
2.3 Your plan includes routine content updates — hours, pricing, menus, photos, events, staff, and similar changes — requested through our concierge interface. New pages, new features, integrations, redesigns, and anything requiring engineering are not included and are quoted separately.
2.4 We maintain version history for your site and give you self-service rollback to a prior published version. See §13.2.
2.5 Not included unless we agree in writing: paid advertising, social media management, e-commerce fulfillment, custom software, point-of-sale or reservation system integration, legal or regulatory review of your content, and accessibility remediation beyond our standard build practices.
3. FEES, BILLING, SUSPENSION, AND CANCELLATION
3.1 You authorize us to charge your payment method automatically for the setup fee and the recurring monthly fee for your plan.
3.2 Monthly fees are billed in advance and are not refundable. We do not issue partial-month credits.
3.3 Fee changes. We may change recurring fees on 30 days' written notice. A fee increase that exceeds 15% of your then-current recurring fee will not take effect sooner than the start of your next billing cycle following the 30-day notice period. Your remedy if you do not accept a fee change is to cancel under §3.5 before it takes effect; continued use after the effective date constitutes acceptance.
3.4 Late payment and reactivation. Amounts more than 10 days past due accrue interest at 1.5% per month or the maximum Michigan law allows, whichever is less. We may take your site offline after 15 days' delinquency and notice. To restore a site taken offline for non-payment, you must pay the full past-due balance plus a reactivation fee equal to one month's recurring fee. We are not obligated to restore a site before those amounts clear.
3.5 Cancellation. You may cancel any time through your account or by written notice. Cancellation is effective at the end of your current billing month. There is no minimum term.
3.6 Termination by us. We may terminate your service on 30 days' notice, or immediately for non-payment, for breach of §5 or §6, for a chargeback under §3.8, or for any use of the site we reasonably believe is unlawful or exposes us to liability.
3.7 Domain registration, premium fonts, stock media licenses, and third-party subscriptions are your cost unless we state otherwise.
3.8 Chargebacks. If you believe you have been charged in error, you must contact us first and give us a reasonable opportunity to resolve it. Filing a chargeback, payment dispute, or reversal with your bank or card issuer without first contacting us is a material breach of these Terms. You are responsible for the disputed amount and for any dispute, reversal, or processing fees we incur, whether or not the dispute is resolved in your favor. We may suspend or terminate service immediately upon a chargeback and may pursue the amounts owed.
3.9 Suspension. We may suspend, disable, or remove your site or your account at any time, in our sole discretion, with or without notice. Grounds for suspension include, without limitation: (a) suspected unauthorized access to your account; (b) content or activity that we reasonably believe is unlawful or exposes us or a third party to liability; (c) a threat to the security or integrity of our platform or other customers' sites; (d) excessive or abusive use of support or infrastructure resources; (e) a governmental, regulatory, or law-enforcement request; or (f) any other circumstance in which continued availability of your site creates risk for us. This list is illustrative only and does not limit our discretion. We are not liable to you or to anyone else for any suspension, removal, or resulting downtime, lost business, lost bookings, lost revenue, lost data, or any other loss. Suspension does not relieve you of fees accrued.
4. WHAT HAPPENS WHEN SERVICE ENDS
4.1 You own: your domain name, all content and materials you provided, and the finished site as published — its pages, text, images, and styling.
4.2 When service ends, we stop hosting your site and it goes offline. It does not stay up. Arranging replacement hosting and pointing your domain is your responsibility.
4.3 Export window and retention. For 30 days after service ends, you keep account access to download a complete static export of your site. After the 30-day export period, we have no obligation to retain your site, content, data, or any related materials, and may delete them at any time without further notice. Any retention beyond that period is at our sole discretion and does not create a continuing obligation to store or make available your data.
4.4 Our software does not transfer to you. The generation tooling, editing tools, concierge, management console, design system, templates, and infrastructure are ours, are licensed to you only while your account is active, and are not part of the export. The export is a publishable copy of your site's output, not the tools that made it.
4.5 Some stock imagery, fonts, or embedded third-party services on your site are licensed for use on our platform only and may need to be replaced if you host the site elsewhere.
5. YOUR CONTENT AND YOUR RESPONSIBILITY FOR IT
5.1 Approval before publication. We present your site to you before it goes live on your domain. You are responsible for reviewing it and confirming that everything on it — including all text, images, and claims about your business — is accurate, complete, and that you have the right to publish it. You approve the site by clicking "Approve" or "Launch" in our interface, by replying in writing that the site is ready to go live, or by using the site publicly after we make it available for your review. Any of these actions constitutes your approval of all content then on the site. If you direct us to launch without completing your review, that direction constitutes approval. We log the date, time, and method of each approval event.
5.2 Rights warranty and clearance. You represent and warrant that you own or have all necessary rights, licenses, and permissions for every logo, photograph, image, video, menu, testimonial, description, and other material that you give us, direct us to use, or approve for publication — and that our use of it will not infringe anyone's copyright, trademark, publicity, or privacy rights. Clearing the rights to everything published on your site is your responsibility, not ours. We do not conduct copyright, trademark, or rights searches, and we do not verify that you hold the rights to any material, including material we present to you under §5.3.
5.3 Material we gather for you. To build your site we may collect information and images about your business from public sources and third-party listings. We show that material to you before launch. Once you approve it, it is treated as your content under these Terms, including §5.2 and §11. It is your responsibility to confirm you hold the rights to it and to flag anything that must be removed.
5.4 AI-generated text. Text generated for your site may contain errors, omissions, or statements that are wrong about your business. You are the publisher of your site and are solely responsible for the accuracy of everything on it. We do not verify generated copy against your actual operations.
5.5 Regulated claims. You will not approve content making licensing, professional, health, safety, financial, or advertising claims you are not entitled to make. We do not review content for regulatory compliance.
5.6 License to us. You grant us a non-exclusive, perpetual, royalty-free license to use, reproduce, format, and publish your content in order to provide the service, and to display your site, screenshots of it, and video of its construction in our portfolio, advertising, and marketing. This marketing license survives termination of these Terms.
5.7 Takedown. If we receive a credible claim that content on your site infringes someone's rights or is unlawful, we may remove or disable it immediately and will tell you. That removal is not a breach of these Terms. Notices of claimed infringement may be sent to our designated agent at jim@harborlightweb.com.
6. ACCEPTABLE USE
You will not use your site to publish anything unlawful, defamatory, harassing, infringing, or fraudulent; to distribute malware; to send unsolicited bulk email; to resell our service; or in violation of the terms of any third-party service that helps deliver your site.
7. THIRD-PARTY SERVICES
7.1 Our service depends on third parties — registrars, DNS and CDN providers, hosting providers, AI model providers, payment processors, mapping and listing services, and listing-channel calendar feeds. Those are governed by their own terms. We are not responsible for their outages, errors, price changes, or discontinuation.
7.2 Payments. If your site takes payments from your customers, those funds run through your own payment processor account under your own agreement with that processor. We never hold, receive, or disburse your customers' money and are not a party to any transaction between you and them. Pricing, taxes, refunds, chargebacks, disputes, and fulfillment are yours.
7.3 Bookings and calendars. If your site includes booking or availability features that sync with third-party listing channels, that sync depends on those channels' feeds and is not real-time. We are not liable for double-bookings, missed bookings, calendar conflicts, or lost revenue from sync delays, feed errors, or channel outages. Confirm availability before accepting a booking.
8. WHAT WE DO AND DO NOT PROMISE
8.1 We will perform our services in a professional and workmanlike manner and will use commercially reasonable efforts to keep your site available. We do not commit to any specific uptime percentage and do not promise the site will be uninterrupted or error-free.
8.2 No results guarantee. We make no promise about search engine rankings, appearance or citation in AI assistants or answer engines, traffic, leads, phone calls, conversions, or revenue. Those systems are outside our control and change without notice. Any numbers, examples, or comparisons discussed at any point are illustrative only and are not a commitment.
8.3 We do not warrant that AI-generated text, imagery, or design is unique, or that similar output has not been produced for another customer.
8.4 Your remedy. If we breach §8.1, your exclusive remedy is that we re-perform the deficient work, provided you tell us in writing within 30 days.
8.5 EXCEPT AS STATED IN §8.1, THE SERVICE AND YOUR SITE ARE PROVIDED "AS IS." WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, TITLE, AND NON-INFRINGEMENT.
9. LIMITATION OF LIABILITY
9.1 WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST BOOKINGS, LOST DATA, OR THE COST OF SUBSTITUTE SERVICES, EVEN IF WE WERE TOLD THEY WERE POSSIBLE.
9.2 OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE — WHETHER IN CONTRACT, TORT, OR OTHERWISE — WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID US IN THE 3 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) $500.
9.3 The cap in §9.2 does not limit your payment obligations or your indemnity obligations under §11.
9.4 These limits reflect a reasonable allocation of risk given what we charge. Our fees would be materially higher without them.
9.5 Some states do not allow certain exclusions, so parts of §8 and §9 may not apply to you. Where an exclusion is not permitted, our liability is limited to the maximum extent the law allows.
10. TIME LIMIT ON CLAIMS
Any claim arising out of or relating to these Terms or the service must be commenced within one (1) year after the cause of action accrues, or it is permanently barred, to the extent permitted by Michigan law. A cause of action accrues when the breach or other act giving rise to the claim occurs, regardless of whether you knew of it at that time. This section shortens any longer limitations period that would otherwise apply.
11. INDEMNIFICATION
11.1 You will defend, indemnify, and hold harmless Harborlight, its members, employees, and contractors from any third-party claim, and all resulting damages, liabilities, settlements, fines, costs, and reasonable attorneys' fees, arising out of or relating to:
- (a) content on your site, including any claim that it infringes or misappropriates any intellectual property, publicity, or privacy right;
- (b) claims that content on your site is false, misleading, defamatory, or violates advertising or industry regulation;
- (c) your products, services, business operations, or dealings with your own customers — including bookings, deposits, cancellations, and refunds;
- (d) your breach of §5 or §6; and
- (e) your violation of any law or of any third-party service's terms.
11.2 We will give you prompt written notice of any claim we seek indemnity for, and you will have control of the defense and settlement, except that no settlement imposing a non-monetary obligation on us may be made without our consent. We may participate in the defense with our own counsel at our expense.
11.3 If your site becomes the subject of an infringement claim, we may modify or replace the affected material, or end the affected service with a pro-rata refund of prepaid fees. That is your sole remedy for such claims.
12. CHANGES TO THESE TERMS
12.1 We may update these Terms. We will post the updated version with a new version number and effective date and notify you by email at least 30 days before material changes take effect.
12.2 Continuing to use the service after the effective date means you accept the updated Terms. If you don't accept them, cancel under §3.5 before they take effect.
12.3 Changes are not retroactive and do not apply to a dispute that arose before the effective date.
13. PRIVACY AND DATA
13.1 You are responsible for your own privacy policy, cookie disclosures, and compliance with privacy and marketing laws for any personal information collected from visitors to your site. We process that data only as needed to run the service.
13.2 Backups and version history. We maintain backups and version history of your site as part of the service. We do not warrant that any particular backup, version, or restoration will be available, complete, or successful, and we are not liable for any loss of data or content. You are responsible for retaining your own copies of your original materials.
13.3 We will notify you without undue delay after becoming aware of a security incident that materially affects your data.
14. GENERAL
14.1 We are independent contractors. Nothing here creates a partnership, joint venture, agency, or employment relationship.
14.2 You may not assign these Terms without our written consent. We may assign them in a merger, reorganization, or sale of substantially all assets.
14.3 Notices to you go to the email on your account. Notices to us go to jim@harborlightweb.com.
14.4 Neither of us is liable for delay or failure caused by events beyond reasonable control, including third-party provider failures, internet or utility outages, natural disasters, and government action. This does not excuse payment.
14.5 Governing law, venue, and waivers. These Terms are governed by Michigan law, without regard to conflict-of-laws rules. Exclusive jurisdiction and venue are the state and federal courts in or serving Ottawa County, Michigan. Either of us may bring a qualifying claim in small claims court.
EACH PARTY KNOWINGLY AND VOLUNTARILY WAIVES ANY RIGHT TO A TRIAL BY JURY IN ANY ACTION ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE.
YOU AND WE AGREE THAT ANY CLAIM MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. CLAIMS OF MORE THAN ONE CUSTOMER MAY NOT BE JOINED OR CONSOLIDATED.
14.6 In any action to enforce these Terms, the prevailing party may recover reasonable attorneys' fees and costs.
14.7 Our failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be narrowed to the minimum extent necessary and the rest stays in force.
14.8 Sections 3.8, 4, 5, 7, 8, 9, 10, 11, 13, and 14 survive termination.
14.9 Business use only. You represent that you are entering into these Terms for business purposes on behalf of a business, and not as a consumer for personal, family, or household purposes. The service is offered only to businesses.