Terms of service

Who we are

Harborlight Web LLC is a Michigan limited liability company. We build and manage websites for small businesses, mostly along the West Michigan lakeshore. These terms cover the website we build for you and the plan you choose to keep it running.

Writing to us at [email protected] reaches a person. That is also where you send anything about billing, cancellation, or a problem with your site.

The free build

We research your business and build a complete website before you pay anything. You see the finished site and decide afterward. If you do not want it, you owe nothing and we do not invoice you.

We build from what your business already publishes and from what you tell us. Everything on your site should be true, and you are the one who knows. Look through your hours, phone number, address, prices, and menu before approving it. Approving your site tells us those details are right.

Your plan

Plans are monthly. Harbormaster is $89 a month and Harbormaster + Crew is $179 a month. Each covers hosting, security, and the changes you ask for, as described on our pricing page.

Billing starts when you choose a plan, not when we start building. Your plan renews monthly on the same date until you cancel. Prices can change, and we will tell you at least 30 days ahead of any change to yours.

Cancelling and refunds

There is no contract and no cancellation fee. Cancel any time by telling the Keeper in your console or by emailing [email protected], and your plan stops at the end of the month you have already paid for. Your site stays up through that period.

We do not automatically refund partial months, because the hosting and the work were already provided. If something went wrong on our end, write to us and we will make it right, including a refund where that is the fair answer. We would rather sort it out with you than have you dispute a charge with your bank.

Your domain is registered in your name and stays yours. If you leave, you keep the domain and we hand off your site files cleanly, at no charge.

What you own and what we own

Your business information, your photos, your logo, and the finished website are yours. Anything you give us, you should have the right to give us: photos you own or licensed, and a logo that belongs to your business.

The studio that builds the sites, and the console you manage yours in, remain ours.

What we ask of you

Use the site for a real, lawful business. We do not build or host sites for anything illegal, anything that misleads people about who they are dealing with, or anything designed to harm someone.

Tell us when something on your site becomes wrong. Hours change, prices change, and we cannot know unless you say so.

What we promise, and what we do not

We keep your site online, patched, and backed up, and we fix what breaks. We aim for your site to be available around the clock, and when something does go down we work on it until it is back.

We do not promise particular search rankings, a particular number of visitors, or a particular amount of business. Anyone who promises you that is guessing.

Our responsibility to you is limited to what you have paid us in the previous three months. That is the honest scope of a small company running a small monthly plan.

Ending it from our side

We may stop serving a site that breaks these terms, that we cannot keep online lawfully, or where an account has gone unpaid after we have written to you about it. If we do, we will tell you why and give you your files and your domain.

Changes to these terms

If we change these terms in a way that affects you, we will email you before it takes effect. Michigan law governs this agreement.